General

This Privacy Policy outlines The Acne Lab (“we,” “our,” or “the Company”) practices regarding the collection, use, and sharing of personal information from users who access our website at www.purescienceskinsolutions.com or otherwise share personal information with us (collectively referred to as “Users”).


We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable laws, including The Campaign Registry (TCR) requirements for SMS communications.

Grounds for Data Collection

Processing your personal information, meaning any information that can identify you with reasonable means (“Personal Information”), is necessary to:

  • Fulfill our contractual obligations to you.
  • Provide and improve our services.
  • Protect our legitimate interests.
  • Comply with legal and regulatory requirements.

By using our Site, you consent to the collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

Privacy Policy

What Information We Collect

We collect two types of information from Users:

1. Non-Personal Information

  • Non-personal information is data that cannot be used to identify you. This may include:
  • Aggregated usage information.
  • Technical details transmitted by your device such as browser type, operating system, language preference, access times, and referring website addresses.
  • Information on your activity on our Site, such as pages viewed and clicks made.


2. Personal Information

Personal information is data that can identify you or be linked to you, such as:

  • Contact details including name, email address, phone number, and mailing address.
  • Device information such as IP address, geolocation data, and unique device identifiers.
  • Information you voluntarily provide when submitting forms, making purchases, or contacting us.

Mobile Number and SMS Privacy

We respect your privacy and comply with TCR (The Campaign Registry) standards for SMS communications.

  • We do not sell, rent, or share mobile phone numbers or other personally identifiable information with third parties or affiliates for marketing or promotional purposes.
  • Mobile numbers collected are used only for the purposes stated at the time of collection, which may include appointment reminders, service updates, promotional offers, and customer support messages.
  • You can opt out of receiving text messages at any time by replying STOP or UNSUBSCRIBE to any SMS you receive from us.
  • To request help or more information regarding SMS communications, reply HELP.
  • Message frequency may vary depending on your interactions with us.
  • Standard message and data rates may apply.

SMS Consent Disclosure

By providing your mobile number through any form on our website, you consent to receive text messages from The Acne Lab. These messages may include service updates, appointment reminders, promotional offers, and customer support communications.


Message frequency may vary.

Message and data rates may apply.

Reply HELP for more information.

Reply STOP or UNSUBSCRIBE to opt out.

See this Privacy Policy for full details.

How We Collect Information

We may collect your information in several ways:

  • When you voluntarily provide it to register on our Site, request services, or communicate with us.
  • Through your use of our Site in connection with our services.
  • From trusted third-party providers such as analytics services.

How We Use the Information We Collect

We use your information only as described in this Privacy Policy, including:

  • Communicating with you and responding to customer service inquiries.
  • Sending notices about our services and updates.
  • Providing marketing and promotional offers, if you have not opted out.
  • Conducting analytics to improve our website and services.


We may share your Personal Information with trusted third-party providers for purposes such as:

  • Website hosting and operation.
  • Secure data storage and processing.
  • Marketing services, provided mobile numbers are never shared for promotional use by third parties.
  • Analytics and technical diagnostics.


We may also disclose information if required to comply with applicable laws, enforce our policies, investigate fraud, or protect safety.

User Rights

You may request to:

  1. Confirm whether we are processing your personal information.
  2. Access the personal information we hold about you.
  3. Request corrections to inaccurate or incomplete data.
  4. Request deletion of your personal information.
  5. Object to or restrict certain processing of your personal information.
  6. Lodge a complaint with a supervisory authority.

These rights may be subject to our legitimate business interests and legal obligations. To exercise these rights, please contact us using the details provided on our Site.

Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal requirements.

Cookies and Tracking Technologies

We use cookies to improve your experience, enable functionality, remember preferences, and analyze website traffic.


The types of cookies used include:

  • Session cookies, which expire when your browser closes.
  • Persistent cookies, which remain until deleted.
  • Third-party cookies, such as those used by analytics providers.


You can manage cookies through your browser settings. Disabling cookies may limit certain features of our Site.

Third-Party Collection of Information

This Privacy Policy does not apply to third-party websites or services linked from our Site. We recommend reviewing their privacy policies before sharing personal information.

Data Security

We take industry-standard measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will do so in accordance with applicable data protection laws.

Advertisements and Marketing

We may use your personal information to provide promotional materials related to our services. You may opt out at any time by following the unsubscribe instructions in our messages. Even if you opt out of marketing, we may still send important service or administrative communications.

Corporate Transactions

In the event of a merger, sale, or acquisition, your information may be transferred to the acquiring entity, which will be bound by this Privacy Policy.

Minors

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from minors without parental consent.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with the updated "Last Modified" date. Continued use of our Site constitutes acceptance of any changes.

Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us using the details provided on our website.


Last Modified: August 2025